Hard FM services in Saudi Arabia
What Are Hard FM Services?
Hard Facilities Management (Hard FM) covers all physical, technical, and statutory aspects of keeping your buildings and infrastructure running safely and efficiently. Unlike soft FM (cleaning, concierge, landscaping), Hard FM focuses on engineering systems and building fabric—the assets that must work flawlessly for operations to continue.
Core scope typically includes:
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Mechanical systems: HVAC, chillers, AHUs/FCUs, pumps, compressors, lifts & escalators
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Electrical systems: LV panels, MDBs/SMDBs, breakers, lighting, power distribution, generators, UPS
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Plumbing & water systems: domestic water, drainage, sanitary ware, water heaters, filtration
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Fire life safety: fire alarm, sprinklers, clean agent systems, fire pumps, extinguishers, emergency lighting
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Building fabric: structure, roofing, façades, doors/windows, floors, painting, waterproofing & sealants
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Energy & controls: BMS optimization, submeters, energy audits, IoT sensors, efficiency upgrades
Why Hard FM Matters for Saudi Organizations
1) Safety & Compliance
Hard FM ensures your facilities meet mandatory standards and approvals (e.g., civil defense acceptance for fire safety systems, manufacturer specs, and local code requirements). Regular inspections, testing, and certification reduce risk and liability.
2) Business Continuity
Unplanned downtime is expensive. Preventive maintenance, condition-based monitoring, and critical spares strategies keep production lines, data rooms, retail floors, and guest areas operating without interruption.
3) Asset Life & CAPEX Control
Optimized O&M practices extend equipment life and defer capital replacement, making budgets more predictable.
4) Cost & Energy Efficiency
Well-maintained systems consume less energy and require fewer emergency callouts. Energy audits and BMS tuning often deliver quick, measurable savings—supporting sustainability goals aligned with national initiatives.
Typical Hard FM Service Model
Planned Preventive Maintenance (PPM)
A calendar-based plan built from asset manuals and best practice. PPM reduces failure probability and keeps warranties valid.
Predictive & Condition-Based Maintenance
Using vibration analysis, thermal imaging, oil sampling, and sensor data, teams address issues before they become breakdowns.
Corrective & Reactive Maintenance
Fast, safe, and documented interventions with clear SLAs (response/rectification times) for critical assets like chillers, generators, and fire systems.
Statutory Inspections & Certification
Routine testing and documentation for fire alarm/sprinklers, lifts, electrical safety, pressure vessels, and emergency systems.
Asset & Spare Parts Management
Creating/maintaining a complete asset register, critical-spares lists, and min–max stock to avoid delays.
CAFM/CMMS & Reporting
A digital system (CAFM/CMMS) manages work orders, PPM plans, parts, and KPIs, giving you live visibility on uptime, backlog, and cost.
What’s Included in a Hard FM Contract?
Mechanical (HVAC & Lifts)
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Chiller/boiler maintenance, AHUs/FCUs, pumps, pressurization units
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Ducting and filtration hygiene, IAQ checks, refrigerant management
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Lift/escalator inspections, safety gear checks, emergency callouts
Electrical
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LV systems, switchgear cleaning/torqueing, IR thermography for hot spots
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Generator & ATS/AMF testing, UPS battery health checks
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Lighting systems (interior/exterior/emergency) and power quality monitoring
Plumbing & Water
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Pumps, valves, PRVs, water heaters, circulation lines
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Drainage maintenance & descaling, leak detection, backflow prevention
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Water quality checks and tank cleaning schedules
Fire Life Safety
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Fire alarm loop testing, device sampling, cause & effect verification
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Sprinklers, deluge, clean agent systems, hydrants, and fire pumps
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Portable extinguishers servicing, emergency/exit lighting tests
Building Fabric
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Roofing and waterproofing inspections and repairs
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Façade sealants, doors/hardware, floor and wall finishes
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Minor civil works and corrosion control
SLAs, KPIs, and Governance You Should Expect
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SLA Matrices: Response/rectification times by criticality (e.g., life safety, production-critical, comfort)
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KPI Dashboards: PPM adherence, mean time to repair (MTTR), mean time between failures (MTBF), first-fix rate, energy intensity, backlog age
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HSE Controls: Method statements, risk assessments, lockout/tagout, hot-work permits, near-miss reporting
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Change Management: Engineering change control for setpoint updates, retrofit approvals, and documentation
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Monthly/Quarterly Reviews: Performance analysis, energy saving initiatives, lifecycle planning, and capex forecasting
Industries We Serve
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Industrial & logistics: factories, warehouses, cold stores, petrochem & downstream support
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Commercial: offices, malls, mixed-use developments
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Hospitality & retail: hotels, resorts, F&B clusters
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Healthcare: hospitals, clinics, labs (with critical uptime and compliance)
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Education: schools, universities, training centers
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Residential & compounds: towers, gated communities, facility clubs
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Data & tech: data centers, command rooms, control centers
Energy & Sustainability in Hard FM
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Quick wins: BMS optimization, scheduling, economizer logic, setpoint trimming
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Retrofits: VFDs on pumps/fans, high-efficiency motors, LED upgrades
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Monitoring: submetering, power quality, leak detection, chiller plant analytics
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Outcomes: lower utility bills, reduced carbon footprint, better thermal comfort
How We Mobilize a Hard FM Contract (Fast & Clean)
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Technical Due Diligence & Asset Survey – Verify equipment counts, condition, criticality, and missing documentation
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Mobilization Plan – Site handover, staff onboarding, tools & test equipment, CAFM setup
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PPM Build-Out – Manufacturer-based task lists and frequencies per asset
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Critical Spares & Vendors – Identify lead-time items and approve preferred OEMs
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SLA/KPI Baselines – Define targets and reporting cadence
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Go-Live & Optimization – First-month stabilization, early wins on energy and reliability
Pricing Models You Can Choose
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Lump-sum PPM + Callouts: Predictable monthly amount for routine services
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Hybrid (PPM + Materials at Cost): Balanced control of spend with transparency
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Performance-Linked: KPIs/energy savings shared, incentives for exceeding targets
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T&M for Projects: Minor works and upgrades on transparent rates
What Makes a Strong Hard FM Partner?
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Competency & Certifications: Multi-trade engineers, OEM-trained technicians, strong HSE culture
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CAFM/CMMS & Data Discipline: If it’s not logged, it didn’t happen—clean data = better decisions
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24/7 Coverage: Real emergency response with stocked spares and escalation paths
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Transparent Reporting: Dashboards, root-cause analysis, and lifecycle planning—not just task tick-lists
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Client-Centric Governance: Regular reviews, improvement roadmaps, and proactive recommendations
